Effective Date: June 6, 2026
Welcome to CozyJoy. We're truly glad you're here — whether you're hunting for a fresh accent for your living room, a welcoming touch for your garden, or a thoughtful present for someone you hold dear. Before you start exploring or place an order, please spare a moment to review these Terms. They help us maintain fairness, clarity, and safety for everyone who visits us.
By using our website (cyzjy.com) or making a purchase, you agree to these Terms. If you don't agree, we respectfully ask that you refrain from using our site. Nothing in these terms overrides your mandatory rights under the consumer laws that apply to you.
1. Who We Are
Our website is operated under the brand CozyJoy by Dongyang Longming Daily Necessities Co., Ltd.
Legal Entity / Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
In these Terms, "CozyJoy," "we," "us," and "our" refer to this legal entity. CozyJoy is managed by Dongyang Longming Daily Necessities Co., Ltd., the operator responsible for cyzjy.com, order fulfillment, customer service, and related ecommerce activities.
These Terms apply to every visit, order, and interaction on our site. Please also read our other policies — like Shipping, Refund, Returns and Cancellation, Payment, and Privacy — because they're part of this agreement too.
2. Who Can Use Our Site
You must be at least the age of majority in your country, or have permission from a parent or guardian. You agree to use our site only for lawful, honest purposes — no fraud, no abuse, no harmful code, and no scraping. We want to keep our shop safe for everyone.
3. Our Décor — Crafted with Care
Many of our décor pieces are created especially for you after you place your order. That means we don't keep huge piles of stock — we start making your selection once you confirm it.
Because each piece is individually produced:
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Colour placement, finish, or texture may vary slightly from the photos.
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Screen colours can differ from the actual material.
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Normal manufacturing tolerances in dimensions or appearance apply — please check our size guide.
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Items in the same order may ship separately (we'll let you know).
These aren't flaws — they're part of the character of made-to-order décor. Please review product descriptions, dimension charts, and design choices carefully before ordering. If you're unsure about sizing, our customer service team is happy to help.
4. Product Information and Availability
We do our best to describe our décor accurately — including images, materials, colours, and dimensions. However, availability isn't guaranteed. We may update, limit, or discontinue products when necessary. Any offer is void where prohibited.
5. Prices and Payment
All prices are shown in US dollars unless stated otherwise. Shipping fees, taxes, and any other checkout charges are displayed before you confirm your order. International orders may also be subject to customs duties — see our Shipping Policy for details.
You agree to provide accurate billing and contact information. Payments are processed through secure third-party providers; we typically don't store your full card details. Please also read our Payment Policy for more information about accepted payment methods, payment processing, and related terms.
6. Order Acceptance
Placing an order doesn't automatically mean it's accepted. We review each order and may cancel or limit it for legitimate reasons, such as:
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product unavailability;
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pricing errors;
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payment issues;
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suspected fraud or unauthorised activity;
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delivery restrictions;
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unusually large or duplicate orders;
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orders that appear to be for resale.
If we cancel after payment, we'll refund the full amount to your original payment method.
7. Changing or Cancelling an Order
Need to change or cancel your order? Contact us quickly at support@cyzjy.com or cyzjy3@126.com. Because production starts soon after ordering, we can't guarantee changes once production has begun. Please double-check your selections before submitting.
8. Shipping and Delivery
We ship to destinations shown at checkout. Production time and shipping time are separate — please see our Shipping Policy for estimates, tracking, and customs information. Delivery times are estimates, not guarantees. Delays can happen due to customs, weather, holidays, carrier issues, or incorrect addresses. Multiple items may arrive in separate packages.
9. Returns, Refunds, and Issues
Our Refund Policy and Returns and Cancellation Policy explain eligibility and the exact steps. Generally, you have 30 days after delivery to request a return. Because many items are made to order, change-of-mind returns may be limited (as noted on product pages). If we accept such a return, you'll pay return shipping.
If your décor arrives damaged, defective, wrong, or incomplete, please contact us promptly with clear photos. We'll verify and offer a replacement, correction, or refund, and cover applicable shipping costs. Never send a return without our prior authorisation and instructions.
10. Your Account
If you create an account, you're responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you suspect unauthorised access. We may restrict accounts if needed to prevent fraud or violations.
11. Intellectual Property
All content on our site — including text, images, logos, designs, artwork, and software — is owned by or licensed to us. You may use the site only for personal, non-commercial shopping. You cannot copy, reproduce, distribute, modify, scrape, sell, or republish any content without our written permission.
12. Your Feedback and Submissions
If you send us reviews, photos, suggestions, or other content, you confirm that you have the right to do so, that it's accurate and lawful, and that it doesn't infringe anyone else's rights. By submitting, you grant us a non-exclusive, worldwide, royalty-free license to use that content to operate, improve, and promote CozyJoy — but we don't claim ownership of your original work.
13. Third-Party Services and Links
Our site may use or link to third-party platforms (like payment processors, shipping carriers, analytics, etc.). Those services have their own terms and privacy policies. We aren't responsible for what they do, except where law says otherwise.
14. Privacy
Our Privacy Policy explains how we collect, use, and protect your personal information. We process data through partners in various countries, always with appropriate safeguards. Please read it carefully — it's important to us.
15. Errors and Website Changes
Occasionally, our site may contain typos or inaccuracies in product descriptions, prices, promotions, or availability. We reserve the right to correct errors and update information. If an error materially affects your order, we'll contact you and offer options (like corrected info or cancellation with a refund). We may also modify or suspend parts of the site when necessary.
16. Disclaimer and Limitation of Liability
To the fullest extent permitted by law, our site is provided "as available" — we don't guarantee that it will always be uninterrupted or error-free. We aren't liable for indirect or unforeseeable losses. Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or other liabilities that cannot be excluded by law.
17. Termination
You can stop using our site at any time. We may suspend or terminate your access if you materially breach these Terms, engage in fraud, or create a security risk. Provisions that should survive termination will continue to apply.
18. Severability and Entire Agreement
If any part of these Terms is found invalid or unenforceable, that part will be limited or removed only as needed, and the rest remains in effect. These Terms, together with our other referenced policies, form the entire agreement between us.
19. Governing Law and Dispute Resolution (Cross-Border E-Commerce)
These terms are governed by the laws of the jurisdiction in which the operator is registered, without affecting any mandatory consumer protections you may have under local laws (in the United States, Canada, or Mexico). Disputes shall be under the jurisdiction of the court in the place of registration of the operator, unless otherwise provided by applicable law.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, or legal obligations. The revised version will be posted here with a new effective date. Changes apply prospectively unless law says otherwise.
21. Contact Us
If you have any questions, please don't hesitate to reach out.
Brand: CozyJoy
Website: cyzjy.com
Legal Entity: Dongyang Longming Daily Necessities Co., Ltd.
Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Returns must not be sent to the registered address without approval from our team. Please contact us first so we can share the latest return warehouse address. If the phone is busy, please use email or the store backend. We will respond as quickly as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Red Stag Fulfillment – Suite 209
500 Red Stag Way
Sweetwater, TN 37874
United States
Customer Service Email: support@cyzjy.com；cyzjy3@126.com
Contact Phone: +86 151-6803-1954
CozyJoy is managed by Dongyang Longming Daily Necessities Co., Ltd., the operator responsible for cyzjy.com, order fulfillment, customer service, and related ecommerce activities.