Effective Date: June 6, 2026
This Refund Policy is provided by Dongyang Longming Daily Necessities Co., Ltd., the legal entity and operator of CozyJoy and cyzjy.com.
Legal Entity / Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
This Refund Policy applies to orders placed on cyzjy.com. It should be read alongside our Returns and Cancellation Policy, Shipping Policy, Payment Policy, Privacy Policy, Terms of Service, and FAQ.
1. Refund Eligibility
You may request a refund within 30 calendar days of your order’s delivery date.
To qualify for a refund, returned items must generally:
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be unused and unwashed, where applicable;
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be free from stains, odours, alterations, pet hair, or other signs of use;
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include their original packaging and any accompanying accessories; and
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be shipped according to the return instructions provided by our customer service team.
You are welcome to inspect or try out the item to check its appearance, but please do not use, wash, alter, or damage it.
Refund eligibility is assessed after the returned item is received and inspected. If the item does not meet our return conditions, we will contact you to discuss next steps before making a final decision.
2. Return Window
You may request a return within 30 calendar days of the delivery date.
For damaged, defective, incorrect, or incomplete items, please contact us as soon as possible after delivery, ideally within 7 days.
Items returned after the applicable return period may not be eligible for a refund, unless required by law.
3. How to Request a Refund
To start the process, contact us at:
support@cyzjy.com or cyzjy3@126.com
Please include:
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your order number;
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the email address used when placing the order;
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the item(s) you wish to return;
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the reason for your return; and
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if the item is damaged, defective, incorrect, or incomplete, clear photos or videos showing the issue.
Important: Do not send the item back before you receive return instructions from our customer service team. We will provide the correct return address and steps to follow.
4. Refund Method
Approved refunds will be issued to your original payment method.
We typically do not store your full card number or security code. Payments are processed by our third-party payment provider. If your original payment method is no longer available, please contact us so we can review the situation.
5. Refund Processing Time
After we receive and inspect your authorised return, we will notify you by email if the refund is approved.
We typically process approved refunds within 5–7 business days after the return inspection is completed. Your bank or payment provider may then take an additional 7–10 business days to reflect the funds in your account. The actual timing is controlled by your financial institution.
6. Return Shipping Costs and Fees
If you are returning because you changed your mind, chose the wrong item or variation, no longer want the item, or made an incorrect selection:
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you are responsible for the return shipping costs;
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original shipping charges are non-refundable, unless required by law;
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customs duties, import taxes, or other fees already paid cannot be refunded by CozyJoy; and
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we recommend using a trackable shipping method.
If the return is due to our error, such as a wrong, defective, or incorrect item, we will cover the applicable replacement or return shipping costs. If you did not use our prepaid label, we will reimburse reasonable return shipping costs you may have incurred.
7. Non-Refundable Items and Exceptions
Except for defects or as otherwise required by law, we generally cannot accept returns or issue refunds for:
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personalised or custom-made décor items;
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made-to-order items whose product page states that change-of-mind returns are not available;
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items that have been used, washed, altered, stained, damaged, or have developed odours;
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items missing original packaging or essential parts;
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gift cards;
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items marked “Final Sale”; or
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items returned after the applicable return period.
For hygiene-related items, this restriction is clearly stated on the respective product page. Your mandatory consumer rights are not affected by this section.
8. Exchanges and Replacements
Because many of our décor pieces are made-to-order and sizes or designs may become unavailable, we cannot guarantee direct exchanges. However, if an item is verified as defective, damaged, incorrectly produced, or incorrectly fulfilled, we will provide a replacement, corrected item, or refund, depending on availability and the situation.
Exchanges require that you first return the original item(s). We cannot send a replacement until we receive and inspect the original item, subject to stock availability.
9. Packages Returned Due to Customer-Attributable Reasons
If a package is returned to us because you provided an incorrect or incomplete address, refused delivery, failed to pick it up after multiple attempts, or did not pay applicable customs fees:
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the return will be treated as a standard return;
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we may deduct return shipping, customs, handling, or re-delivery costs from any refund if one is requested; and
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if you wish to have the order re-sent to a corrected address, you will be responsible for the full re-delivery shipping costs.
Refund eligibility will be assessed after the returned package is inspected.
Contact Us
If you have any questions about refunds, please contact us. When contacting us about an existing order, please include your order number and the email address used to place the order.
Customer Service Email: support@cyzjy.com; cyzjy3@126.com
Store Website: cyzjy.com
Contact Phone: +86 151-6803-1954
Company Information
Brand: CozyJoy
Website: cyzjy.com
Legal Entity: Dongyang Longming Daily Necessities Co., Ltd.
Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
For return-related matters, please do not ship items to our registered address unless our team has instructed you to do so. Contact us before sending a return so we can provide the current return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Red Stag Fulfillment – Suite 209
500 Red Stag Way
Sweetwater, TN 37874
United States
Customer Service Email: support@cyzjy.com；cyzjy3@126.com
Contact Phone: +86 151-6803-1954
CozyJoy is operated by Dongyang Longming Daily Necessities Co., Ltd., which oversees cyzjy.com, order processing, customer service, and related ecommerce operations.