Effective Date: June 6, 2026
We understand that when you pick out a piece from CozyJoy, you're not merely making a purchase — you're bringing a touch of style into your home or choosing a considerate present for someone you care about. And we want that parcel to reach you (or your loved one) as smoothly and reliably as possible.
This policy covers everything you need to know about how we get your order ready, pack it, and send it on its way. Please read through it, and if anything isn't clear, we're always here to help.
How We Get Your Order Ready
Many of our décor pieces are created specifically for you once your order is placed. That means we don't hold large quantities of pre-made inventory — we begin crafting your selection as soon as you confirm it.
This normally takes around 2 to 5 business days for creation, quality inspection, careful packing, and dispatch. Working days are Monday to Friday, excluding public holidays.
Occasionally, a bit more time may be required, especially during busy sale periods or holidays, public holidays when our partners are closed, unexpected production or material delays, payment or address verification steps, or orders that include multiple items or are fulfilled from different locations.
Once your order leaves our hands, we'll send you a dispatch confirmation email with tracking details so you can follow its journey.
Where Your Décor Is Made
We collaborate with reliable production and fulfilment partners. Based on the item, design, and shipping destination, your order may be made at one of several facilities. Multiple pieces may be packed and sent separately — they may reach you on different dates, but both are en route.
Where We Deliver
We currently deliver to the countries and regions listed at checkout. If your country isn't listed, we're unable to deliver there right now. Please check the options during checkout before placing your order.
Estimated Delivery Windows – Including Preparation
Overall delivery time = Preparation time (2–5 business days) + Transit time.
Based on our transit estimates, the total delivery times from order placement to delivery are:
United States: Transit 7–10 business days, Total 9–15 business days
Canada & most European destinations: Transit 7–12 business days, Total 9–17 business days
Australia & New Zealand: Transit 7–12 business days, Total 9–17 business days
Mexico, Central & South America: Transit 12–15 business days, Total 14–20 business days
Select Middle Eastern destinations: Transit 12–15 business days, Total 14–20 business days
Preparation may take longer during peak periods or for customised items; we'll let you know if substantial delays arise.
These timeframes are estimates, not guarantees — delays may occur because of customs, weather, carrier problems, or other factors outside our control.
Delivery Charges
Delivery options and fees are clearly shown at checkout. Free-delivery promotions, if available, will be displayed on the website or at checkout with applicable terms (minimum order values, destination limits, etc.). All costs are presented upfront.
Potential Delivery Delays
Typical causes of delay include customs inspections, severe weather, public holidays, carrier strikes, high shipping volumes, incorrect address information, remote areas, or other circumstances outside our control. If your tracking hasn't changed for some time, please reach out with your order number.
Please note: we don't automatically refund simply because a parcel arrives after the estimated window. However, if a shipment is confirmed lost or undeliverable, we'll review it case by case and aim for a fair resolution.
Following Your Order
Once dispatched, you'll receive a dispatch confirmation email with tracking number(s). Tracking details may take a few days to show up. If your order is divided into multiple parcels, you may get more than one tracking number. The carrier's details will be included in the notification.
Customs, Duties, and Import Fees
For orders sent internationally, customs duties, import taxes, or other charges may be due. Unless otherwise indicated at checkout, these costs are the customer's or recipient's responsibility. We must declare the true purchase value and cannot label items as gifts or lower the stated amount. Customs handling may add additional time.
Please Verify Your Address
It is the customer's responsibility to provide a complete and accurate delivery address. If you spot a mistake, get in touch with us right away. We cannot guarantee changes once production or fulfilment has begun. If a parcel is sent back to us because of an incorrect or incomplete address, any extra costs for re-making, return shipping, or redelivery will be your responsibility (where allowed by law). If you ask for redelivery to a corrected address, you'll cover the redelivery shipping charges.
Rejected or Undeliverable Parcels
If you reject delivery, or if the carrier is unable to deliver due to an incorrect address, failure to collect after several attempts, unpaid customs charges, or other reasons attributable to you:
The parcel will be sent back to us.
Any applicable return shipping, customs, handling, or redelivery costs will be deducted from any refund that may be due (if a refund is requested under our separate Returns Policy).
If you'd like the order sent again, you'll be responsible for the full redelivery shipping costs.
What If Tracking Shows "Delivered" but You Can't Locate It?
Please check the delivery spot, ask neighbours or household members, contact the carrier directly, and look for any delivery notes. If you still need assistance, contact us with your order number. We may start an inquiry with the carrier. If the shipment is confirmed lost because of carrier or fulfilment error, we'll offer a suitable solution (replacement or refund, subject to our separate policies).
We're Here to Assist
If you have any questions, please feel free to get in touch.
About Us
Brand: CozyJoy
Website: cyzjy.com
Effective Date: June 6, 2026
Legal Entity: Dongyang Longming Daily Necessities Co., Ltd.
Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Returns must not be sent to the registered address without approval from our team. Please contact us first so we can share the latest return warehouse address. If the phone is busy, please use email or the store backend. We will respond as quickly as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Red Stag Fulfillment – Suite 209
500 Red Stag Way
Sweetwater, TN 37874
United States
Customer Service Email: support@cyzjy.com；cyzjy3@126.com
Contact Phone: +86 151-6803-1954
CozyJoy is operated by Dongyang Longming Daily Necessities Co., Ltd. which oversees cyzjy.com, order processing, customer service, and related ecommerce operations.