Effective Date: August 6, 2026
What can I find at Cyzjy?
Cyzjy is a retailer of outdoor and indoor products. Our range includes seasonal accents, garden ornaments, patio accessories, wall art, figurines, planters, and matching accessories. Materials, colours, dimensions, and designs differ by item and stock, so please check the product page for the most accurate information.
Where do you ship?
At present, we deliver to the United States, Canada, and Mexico. If your shipping address is outside these countries, checkout will not let you complete the order.
How long does order handling take?
Most in-stock outdoor and indoor items are prepared within 2–7 business days. Pre-order, made-to-order, or specially handled pieces may need extra time; that timeframe will be shown on the product page.
How long does delivery take?
After dispatch, estimated transit windows are:
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United States: 7–20 business days
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Canada: 10–30 business days
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Mexico: 20–30 business days
These estimates do not include handling time.
What are the shipping charges?
Orders of US$50 or more ship free. Below US$50, standard shipping is:
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United States: US$7.00
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Canada: US$8.00
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Mexico: US$12.00
How do I follow my parcel?
Once your order is dispatched, we will email tracking details to the address you provided. You can also sign in to your account and view the “Orders” section.
Why has my tracking information not changed?
Tracking can take a few business days to appear after dispatch. If there is no movement for an extended period, contact us with your order number and we will investigate.
Will everything arrive in one parcel?
If you order several pieces, they may be sent separately. You may receive more than one tracking number. That is normal—especially when items come from different stock locations.
Can I modify or cancel my order?
Need to change the address, colour, style, or cancel? Reach out as soon as possible with your order number. Once your order has entered processing, production, or shipping, we cannot guarantee changes or cancellations.
Can I return outdoor or indoor items?
Eligible pieces can be returned within 30 days of delivery. Please contact us before sending anything back. For returns, items should be unused, in their original packaging, and include all parts and tags, unless they arrived damaged, defective, or incorrect. Full details are in our Returns, Refunds and Cancellation Policy.
What if my item arrives damaged or incorrect?
Please contact us promptly with your order number, a description of the issue, and clear photos or videos of the item, packaging, and shipping label. After review, we will offer an appropriate solution.
Can personalised or custom items be returned?
Personalised, custom-made, and made-to-order pieces generally cannot be returned for a change of mind. This does not affect your rights if the item arrives damaged, defective, incorrectly made, or materially different from what you confirmed.
Will I have to pay customs duties?
Orders shipped to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges from the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
What if I entered the wrong address?
Contact us immediately. Once your order has entered processing or has been dispatched, we cannot guarantee the address can be changed. Please double-check your details when placing the order.
How can I contact Cyzjy?
Customer Service Email: support@cyzjy.com
Store Website: cyzjy.com
When contacting us about an existing order, please include your order number and the email address used to place the order.
Who operates Cyzjy?
Brand: Cyzjy
Store Website: cyzjy.com
Customer Service Email: support@cyzjy.com
Legal Entity: Fuzhou Dingshang Supply Chain Technology Co., Ltd.
Store Operator: Fuzhou Dingshang Supply Chain Technology Co., Ltd.
Unified Social Credit Code: 91350104MA34GA8F4Q
Registered Address: Office 07-3, 22nd Floor, Building S15, China Resources MixC (Phase III), Hongshan Park Plot, North Side of Fusan Road, East Side of Gongye Road, Hongshan Town, Gulou District, Fuzhou City, Fujian Province
Cyzjy is operated by Fuzhou Dingshang Supply Chain Technology Co., Ltd., which oversees cyzjy.com, order fulfillment, customer service, and related ecommerce activities.
For return-related matters, please do not ship items to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: eFulfillment Service – Unit D
807 Airport Access Road
Traverse City, MI 49686
United States
Thank you for visiting Cyzjy. We hope you find pieces that bring warmth and character to your everyday spaces.