Effective Date: June 6, 2026
What kind of products does CozyJoy carry?
CozyJoy is a home décor shop offering indoor and outdoor decorative pieces — including seasonal accents, garden ornaments, patio touches, wall art, figurines, planters, and coordinating accessories. Materials, colours, dimensions, and designs differ by item and stock, so please refer to the product page for the most accurate information.
Which destinations do you deliver to?
Currently, we deliver to the United States, Canada, and Mexico. If your shipping address is outside these countries, checkout will not allow you to complete the order.
How much time does order handling take?
Most in-stock décor is prepared within 2–7 business days. Pre-order, made-to-order, or specially handled pieces may need extra time; that timeframe will be shown on the product page.
How long does delivery take?
After dispatch, estimated transit windows are:
United States: 7–20 business days
Canada: 10–30 business days
Mexico: 20–30 business days
These estimates do not include handling time.
What are the shipping charges?
Orders of US$50 or more ship free. Below US$50, standard shipping is:
United States: US$7.00
Canada: US$8.00
Mexico: US$12.00
How do I follow my parcel?
Once your order is dispatched, we’ll email tracking details to the address you provided. You can also sign in to your account and view the “Orders” section.
Why hasn’t my tracking information changed?
Tracking can take a few business days to appear after dispatch. If there’s no movement for an extended period, contact us with your order number and we’ll investigate.
Will everything arrive in one parcel?
If you order several pieces, they may be sent separately. You may receive more than one tracking number. That’s normal — especially when items come from different stock locations.
Can I modify or cancel my order?
Need to change the address, colour, style, or cancel? Reach out as soon as possible with your order number. Once your order has entered processing, production, or shipping, we can’t guarantee changes or cancellations.
Can I return décor items?
Eligible pieces can be returned within 30 days of delivery. Please contact us before sending anything back. For décor returns, items should be unused, in their original packaging, and include all parts and tags, unless they arrived damaged, defective, or incorrect. Full details are in our Returns, Refunds and Cancellation Policy.
What if my item arrives damaged or incorrect?
Please contact us promptly with your order number, a description of the issue, and clear photos or videos of the item, packaging, and shipping label. After review, we’ll offer an appropriate solution.
Can personalised or custom décor be returned?
Personalised, custom-made, and made-to-order pieces generally can’t be returned for a change of mind. This doesn’t affect your rights if the item arrives damaged, defective, incorrectly made, or materially different from what you confirmed.
Will I have to pay customs duties?
Orders shipped to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges from the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
What if I entered the wrong address?
Contact us immediately. Once your order has entered processing or has been dispatched, we can’t guarantee the address can be changed. Please double-check your details when placing the order.
How can I contact CozyJoy?
Customer Service Email: support@cyzjy.com；cyzjy3@126.com
Store Website: cyzjy.com
Contact Phone: +86 151-6803-1954
When contacting us about an existing order, please include your order number and the email address used to place the order.
Who operates CozyJoy?
Brand: CozyJoy
Store Website: cyzjy.com
Customer Service Email: support@cyzjy.com；cyzjy3@126.com
Legal Entity: Dongyang Longming Daily Necessities Co., Ltd.
Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Contact Phone: +86 151-6803-1954
CozyJoy is operated by Dongyang Longming Daily Necessities Co., Ltd., which oversees cyzjy.com, order fulfillment, customer service, and related ecommerce activities.
For return-related matters, please do not ship items to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Red Stag Fulfillment – Suite 209
500 Red Stag Way
Sweetwater, TN 37874
United States
Thank you for visiting CozyJoy. We hope you find pieces that bring warmth and character to your everyday spaces.