Effective Date: August 6, 2026
We appreciate your visit to Cyzjy. If you have a question about an outdoor or indoor product, need a hand with an order, or want information on delivery or a return, our customer care team is glad to help.
So we can reply with the right details, please include as much of the following as you can: your order number, if you have one; the email address connected to your order; the product name or link; a short note about what you need; and clear photos or videos if an item arrived damaged, faulty, wrong, or incomplete.
Customer Support
Email: support@cyzjy.com
Website: cyzjy.com
Our team reviews messages during business days and will respond as soon as reasonably possible.
For anything related to returns, please contact us before sending an item back. Do not ship returns to our registered business address or to any address shown on the original package unless our customer service team specifically instructs you to do so.
Company Information
Brand: Cyzjy
Website: cyzjy.com
Legal Entity: Fuzhou Dingshang Supply Chain Technology Co., Ltd.
Store Operator: Fuzhou Dingshang Supply Chain Technology Co., Ltd.
Unified Social Credit Code: 91350104MA34GA8F4Q
Registered Address: Office 07-3, 22nd Floor, Building S15, China Resources MixC (Phase III), Hongshan Park Plot, North Side of Fusan Road, East Side of Gongye Road, Hongshan Town, Gulou District, Fuzhou City, Fujian Province
Returns must not be sent to the registered address without approval from our team. Please contact us first so we can share the latest return warehouse address. If the phone line is busy, please use email or the store backend. We will respond as quickly as possible. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: eFulfillment Service – Unit D
807 Airport Access Road
Traverse City, MI 49686
United States
Customer Service Email: support@cyzjy.com
Cyzjy is operated by Fuzhou Dingshang Supply Chain Technology Co., Ltd., which oversees cyzjy.com, order processing, customer service, and related ecommerce operations.