Thank you for stopping by CozyJoy. If you have questions about a product, an order, shipping, or a return, our support crew is ready to assist.
To help us get back to you with accurate information, please share as much of the following as you can:
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Your order number (if available)
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The email address linked to your order
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The name or link of the item you're asking about
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A brief explanation of what you need
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For items that arrived damaged, faulty, incorrect, or incomplete, clear photos or videos if possible.
Customer Support
Customer Service Email: support@cyzjy.com；cyzjy3@126.com
Store Website: cyzjy.com
Our support team reviews messages during business days and will reply as soon as reasonably possible.
For return-related questions, please contact us before sending anything back. Please do not send returns to our registered business address or to any address shown on the original package unless our customer service team specifically instructs you to do so.
Company Information
Brand: CozyJoy
Website: cyzjy.com
Legal Entity: Dongyang Longming Daily Necessities Co., Ltd.
Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Returns must not be sent to the registered address without approval from our team. Please contact us first so we can share the latest return warehouse address. If the phone is busy, please use email or the store backend. We will respond as quickly as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Red Stag Fulfillment – Suite 209
500 Red Stag Way
Sweetwater, TN 37874
United States
Customer Service Email: support@cyzjy.com；cyzjy3@126.com
Contact Phone: +86 151-6803-1954
CozyJoy is operated by Dongyang Longming Daily Necessities Co., Ltd., which oversees cyzjy.com, order processing, customer service, and related ecommerce operations.