Effective Date: June 6, 2026
This Returns and Cancellation Policy is provided by Dongyang Longming Daily Necessities Co., Ltd., the legal entity and operator of CozyJoy and cyzjy.com.
Legal Entity / Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
This Returns and Cancellation Policy applies to orders placed on cyzjy.com. It should be read together with our Refund Policy, Shipping Policy, Payment Policy, Privacy Policy, Terms of Service, and FAQ.
1. Return Window
You may ask for a return within 30 calendar days of your order’s delivery date.
For damaged, defective, incorrect, or incomplete items, please examine your order without delay after delivery and get in touch with us at your earliest convenience, preferably within 7 days.
Items sent back after the allowed return window may not qualify for return or refund, except if mandated by law.
2. Return Eligibility
Unless otherwise stated on the product page or required by law, returned items must:
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be unused and unlaundered, where applicable;
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have no marks, smells, modifications, pet fur, or other indications of use;
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come with their original packaging and any accompanying accessories; and
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be sent following the return instructions provided by our team.
You are welcome to test or examine the item to check its appearance, but please do not use, clean, modify, or harm it.
3. Non-Returnable Items
Except for defects or as otherwise required by law, we generally cannot accept returns for:
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bespoke or custom-made décor pieces;
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made-to-order items whose product page states that change-of-mind returns are not available;
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items that have been used, cleaned, modified, marked, harmed, or have developed smells;
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items lacking original packaging or key components;
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gift vouchers;
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articles labelled “Final Sale”; or
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items sent back after the applicable return period.
For hygiene-sensitive products, if any, this limitation is clearly indicated on the relevant product page. Your compulsory consumer protections are not affected by this section.
4. How to Start a Return
To begin, reach out to us at:
support@cyzjy.com or cyzjy3@126.com
Kindly provide:
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your order number;
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the email address used when placing the order;
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the item(s) you wish to return;
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the reason for your return; and
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if the item is damaged, defective, incorrect, or incomplete, clear photos or videos showing the issue.
Important: Don’t return the item before getting return instructions from our customer service team. We’ll give you the proper return address and steps to follow.
5. Return Address
Kindly refrain from sending returns to our registered business address or the address on the original shipping label — unless our customer service team explicitly tells you to do so.
Once we approve your return request, we’ll give you the correct return address, which can differ based on the fulfilment centre. CozyJoy isn’t liable for items sent to an unauthorised or incorrect address.
Present return warehouse address, after approval:
Attn: Return Authorization 43-XNP-2
Warehouse: Red Stag Fulfillment – Suite 209
500 Red Stag Way
Sweetwater, TN 37874
United States
6. Return Inspection Process
After we get your approved return, we’ll examine the item. If the return is accepted, we’ll let you know by email. If the item doesn’t satisfy our return criteria, we’ll get in touch to talk about next steps before making a final call.
We don’t automatically apply a restocking fee. However, where the law allows, we might make a fair deduction if the item’s value has dropped because it was used, cleaned, harmed, modified, or sent back incomplete.
7. Damaged, Defective, Incorrect, or Incomplete Items
We sincerely hope this never occurs, but if your item arrives harmed, faulty, incorrectly made, substantially different from the description, or lacking parts, please examine your order quickly after delivery and reach out without delay — preferably within 7 days.
Kindly supply photos or videos showing:
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the item itself;
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the issue or fault clearly;
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the shipping container (box or bag);
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the shipping label; and
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everything you received.
After examining and confirming the issue, we will, as you prefer, send a replacement, offer a swap, or provide a refund for the impacted item(s). If the problem is verified as our fault or our fulfilment partner’s, we’ll cover the relevant replacement or return shipping charges.
Kindly retain the item and all packaging until we confirm they’re no longer required.
8. Exchanges and Replacements
Since many of our décor pieces are made-to-order and sizes or designs might become out of stock, we can’t promise direct swaps. However, if an item is confirmed as faulty, harmed, incorrectly produced, or wrongly fulfilled, we’ll provide a replacement, corrected item, or refund, based on stock and circumstances.
Swaps require that you first send back the original item(s). We can’t dispatch a replacement until we receive and examine the original item, subject to stock availability.
9. Cancellation Policy
If you must modify or cancel your order, please get in touch with us at your earliest convenience at:
support@cyzjy.com or cyzjy3@126.com
Kindly provide your order number and the email address used to place the order.
Since many of our décor items are created specifically for you after you order, production might start shortly after ordering. We can’t guarantee modifications or cancellations once your order has moved into processing, production, or shipping.
If we can cancel your order before production or dispatch, we’ll refund the eligible amount to your original payment method. If your order has already entered production, we might not be able to cancel it. If the order has already been dispatched, please follow our return process instead.
We may also cancel or limit an order for valid reasons, including product unavailability, pricing errors, payment issues, suspected fraud or unauthorised activity, delivery restrictions, unusually large or duplicate orders, or orders that appear to be for resale. If we cancel an order after payment, we’ll refund the full amount to your original payment method.
10. Refunds
Refund eligibility, refund method, refund processing time, return shipping costs, and non-refundable items are explained in our Refund Policy.
Approved refunds will be sent to your original payment method. We usually process refunds within 5–7 business days after the return examination is completed. Your bank or payment provider may then take an additional 7–10 business days to show the funds in your account.
Original shipping fees are refundable only if the return is due to our mistake, such as a wrong, defective, or incorrect item. For customer-initiated returns, original shipping costs are non-refundable unless required by law. Customs duties, import taxes, and other third-party charges are not refundable by CozyJoy.
11. Packages Returned Due to Customer-Attributable Reasons
If a package is sent back to us because you gave an incorrect or incomplete address, refused delivery, failed to collect it after several attempts, or didn’t pay applicable customs fees:
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the return will be handled as a standard return;
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we’ll deduct any return shipping, customs, handling, or re-delivery costs from your refund if one is requested; and
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if you want the order re-sent to a corrected address, you’ll be responsible for the full re-delivery shipping costs.
Refund eligibility will be assessed after the returned package is inspected.
Contact Us
If you have any questions about returns or cancellations, please get in touch. When reaching out about an existing order, please include your order number and the email address used to place the order.
Customer Service Email: support@cyzjy.com; cyzjy3@126.com
Store Website: cyzjy.com
Contact Phone: +86 151-6803-1954
Company Information
Brand: CozyJoy
Website: cyzjy.com
Legal Entity: Dongyang Longming Daily Necessities Co., Ltd.
Store Operator: Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code: 91330783MAEUQH3D3B
Registered Address: Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
For return-related matters, please do not ship items to our registered address unless our team has instructed you to do so. Contact us before sending a return so we can provide the current return warehouse address. If the phone line is busy, reach us by email or through the store backend. We will respond promptly. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: Red Stag Fulfillment – Suite 209
500 Red Stag Way
Sweetwater, TN 37874
United States
Customer Service Email: support@cyzjy.com；cyzjy3@126.com
Contact Phone: +86 151-6803-1954
CozyJoy is operated by Dongyang Longming Daily Necessities Co., Ltd., which oversees cyzjy.com, order processing, customer service, and related ecommerce operations.