RETURNS AND CANCELLATION POLICY

Effective Date: August 6, 2026

This Returns and Cancellation Policy is issued by Fuzhou Dingshang Supply Chain Technology Co., Ltd., the legal entity and operator behind Cyzjy and cyzjy.com.

Legal Entity / Store Operator: Fuzhou Dingshang Supply Chain Technology Co., Ltd.
Unified Social Credit Code: 91350104MA34GA8F4Q
Registered Address: Office 07-3, 22nd Floor, Building S15, China Resources MixC (Phase III), Hongshan Park Plot, North Side of Fusan Road, East Side of Gongye Road, Hongshan Town, Gulou District, Fuzhou City, Fujian Province

This Returns and Cancellation Policy applies to orders placed on cyzjy.com. It should be read together with our Refund Policy, Shipping Policy, Payment Policy, Privacy Policy, Terms of Service, and FAQ.

Timeframe for Sending Items Back

You may ask for a return within 30 calendar days of your order’s delivery date.

For damaged, faulty, wrong, or incomplete items, please look over your order without delay after delivery and get in touch with us as soon as you can, preferably within 7 days.

Items sent back after the allowed return window may not qualify for return or refund, except where the law requires otherwise.

What Qualifies for a Return

Unless the product page says otherwise or the law requires a different result, returned items must:

be unused and unwashed, where applicable;
have no stains, odours, alterations, pet hair, or other signs of use;
come with their original packaging and any accompanying accessories; and
be sent following the return instructions provided by our team.

You are welcome to inspect or examine the item to check its appearance, but please do not use, clean, alter, or damage it.

Items We Typically Cannot Take Back

Except for defects or as otherwise required by law, we generally cannot accept returns for:

custom or made-to-measure outdoor and indoor pieces;
made-to-order items whose product page states that change-of-mind returns are not available;
items that have been used, cleaned, altered, marked, damaged, or have developed odours;
items lacking original packaging or key components;
gift cards;
items marked “Final Sale”; or
items sent back after the applicable return period.

For hygiene-sensitive products, if any, this limitation is clearly indicated on the relevant product page. Your mandatory consumer rights are not affected by this section.

Getting a Return Started

To begin, reach out to us at:

support@cyzjy.com

Kindly provide:

your order number;
the email address used when placing the order;
the item(s) you wish to return;
the reason for your return; and
if the item is damaged, faulty, wrong, or incomplete, clear photos or videos showing the issue.

Important: Do not return the item before receiving return instructions from our customer service team. We will give you the proper return address and steps to follow.

Where Authorized Returns Go

Please do not send returns to our registered business address or to the address on the original shipping label—unless our customer service team explicitly tells you to do so.

Once we approve your return request, we will give you the correct return address, which can differ based on the fulfilment centre. Cyzjy is not liable for items sent to an unauthorized or incorrect address.

Present return warehouse address, after approval:

Attn: Return Authorization 43-XNP-2
Warehouse: eFulfillment Service – Unit D
807 Airport Access Road
Traverse City, MI 49686
United States

How We Review Returned Items

After we receive your approved return, we will examine the item. If the return is accepted, we will let you know by email. If the item does not satisfy our return criteria, we will get in touch to discuss next steps before making a final decision.

We do not automatically apply a restocking fee. However, where the law allows, we may make a fair deduction if the item’s value has dropped because it was used, cleaned, damaged, altered, or sent back incomplete.

If Something Arrives Damaged, Faulty, Wrong, or Incomplete

We sincerely hope this never happens, but if your item arrives damaged, faulty, incorrectly made, substantially different from the description, or lacking parts, please examine your order quickly after delivery and reach out without delay—preferably within 7 days.

Kindly supply photos or videos showing:

the item itself;
the issue or fault clearly;
the shipping container, whether box or bag;
the shipping label; and
everything you received.

After examining and confirming the issue, we will, as you prefer, send a replacement, offer a swap, or provide a refund for the impacted item(s). If the problem is verified as our fault or our fulfilment partner’s, we will cover the relevant replacement or return shipping charges.

Kindly retain the item and all packaging until we confirm they are no longer required.

Swaps and Replacements

Since many of our outdoor and indoor products are made to order and sizes or designs might become out of stock, we cannot promise direct swaps. However, if an item is confirmed as faulty, damaged, incorrectly produced, or wrongly fulfilled, we will provide a replacement, corrected item, or refund, based on stock and circumstances.

Swaps require that you first send back the original item(s). We cannot dispatch a replacement until we receive and examine the original item, subject to stock availability.

Cancelling an Order

If you must modify or cancel your order, please get in touch with us at your earliest convenience at:

support@cyzjy.com

Kindly provide your order number and the email address used to place the order.

Since many of our outdoor and indoor products are created specifically for you after you order, production might start shortly after ordering. We cannot guarantee modifications or cancellations once your order has moved into processing, production, or shipping.

If we can cancel your order before production or dispatch, we will refund the eligible amount to your original payment method. If your order has already entered production, we might not be able to cancel it. If the order has already been dispatched, please follow our return process instead.

We may also cancel or limit an order for valid reasons, including product unavailability, pricing errors, payment issues, suspected fraud or unauthorized activity, delivery restrictions, unusually large or duplicate orders, or orders that appear to be for resale. If we cancel an order after payment, we will refund the full amount to your original payment method.

Refund Basics

Refund eligibility, refund method, refund processing time, return shipping costs, and non-refundable items are explained in our Refund Policy.

Approved refunds will be sent to your original payment method. We usually process refunds within 5–7 business days after the return examination is completed. Your bank or payment provider may then take an additional 7–10 business days to show the funds in your account.

Original shipping fees are refundable only if the return is due to our mistake, such as a wrong, defective, or incorrect item. For customer-initiated returns, original shipping costs are non-refundable unless required by law. Customs duties, import taxes, and other third-party charges are not refundable by Cyzjy.

Parcels Sent Back for Reasons on the Customer’s Side

If a package is sent back to us because you gave an incorrect or incomplete address, refused delivery, failed to collect it after several attempts, or did not pay applicable customs fees:

the return will be handled as a standard return;
we will deduct any return shipping, customs, handling, or re-delivery costs from your refund if one is requested; and
if you want the order re-sent to a corrected address, you will be responsible for the full re-delivery shipping costs.

Refund eligibility will be assessed after the returned package is inspected.

Getting in Touch and Company Details

If you have any questions about returns or cancellations, please get in touch. When reaching out about an existing order, please include your order number and the email address used to place the order.

Customer Service Email: support@cyzjy.com
Store Website: cyzjy.com

RETURNS AND CANCELLATION POLICY

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